Learning outcomes
Training Description
Root Cause Analysis is a key tool for eliminating defects and identifying solutions to prevent re-occurrence. This course will cover the basics of RCA investigations from 5 Whys to Cause and Effect Analysis. We will discuss when we need to investigate through trigger points, what is the role of the team and facilitator, and eventually the solution identification to prevent future reoccurrence of the problem. Root Cause Analysis can be applied to any type of problem from production, maintenance, safety and environment, financial services, HR, IT etc.
Training Schedule
Day one
8:30 Registration, Welcome Coffee
9:00 Introductions
9:00 Proactive versus Reactive RCA’sparadigm in banking
9:45 Trigger Points and Risk
10:45 Tea, Coffee, Refreshments & Networking
11:00 Timeline
12:00 Impact Statement
13:00 Luncheon & Networking
14:00 5 WHY Analysis Part 1
15:15 Tea, Coffee, Refreshments & Networking
15:30 5 WHY Analysis Part 2
16:45 End of Day 1
Day two
8:45 Tea, Coffee, Refreshments & Networking
9:00 Cause and Effect Analysis Part 1
10:15 Tea, Coffee, Refreshments & Networking
10:30 Cause and Effect Analysis Part 2
11:45 Evidence
12:45 Luncheon & Networking
13:45 Solutions
14:45 Reporting
15:15 Tea, Coffee, Refreshments & Networking
15:50 Final Exercise
16:45 End of Day 2
Training Program
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Get to know the Expert Trainer
Gary has been in the field of maintenance and reliability for the past 33 years. He is experienced working with clients in a wide-range of industries on sizable and complex reliability projects. Some of his areas of expertise include: maintenance strategy development, reliability centred maintenance, system availability, reliability implementation programs, and Root Cause Analysis training and facilitation.
Gary’s exposure to Root Cause Analysis began in 2001 when he took a two-day Root Cause Analysis facilitators course in New Zealand. Following this, Gary applied these techniques with repeated success on a number of plant problems at the Shell Kapuni plant.
As well as delivering training in Root Cause Analysis, Gary has facilitated globally on some major
issues which includes:
• The elimination of a premature valve failure on a well site with $75000 saving
• The elimination of a light curtain trip which was costing $1.7 million per year in lost production – cost of solution = $34,000
• The elimination of a calciner seal problem which had cost £500,000 over a two-year period. The solution was a redesigned seal that eliminated all previous issues
• The elimination of 22 pump failures costing £392,000. Solution identified and provided a three-month payback
• A full RCA investigation into an offshore fire pump failure that had resulted in six weeks lost production
Who should attend?
All staff members involved in incident investigation and problem solving processes.
• Compliance Managers
• Customer Service Managers
• Complaints Managers
• RCA Managers
• Bank Auditors
• Bank Managers
The training will include exercises targeted towards the banking and finance sector.
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FAQ
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
- Get the timing right.
Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture. - Make a case for yourself
When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
1. Start by stating your accomplishments
2. Show that you’re ready for more responsibility and eager to learn
3. Describe:
a) How this event will increase your productivity?
b) How you will need less supervision
c) How you can bring back the knowledge to the company
4. Follow up