Overview
Operations management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient – in terms of using as little resource as possible – and effective in terms of meeting customer requirements. It is concerned with managing the process that transforms inputs (in the forms of materials, information, labour and energy) into outputs (in the form of goods and services) to deliver outcomes for the company and the customer. To perform this function effectively, Operations Managers have a number of responsibilities, for example:
• Aligning the operation’s strategy with the company strategy;
• Deploying the operations strategy;
• Designing the company’s services and processes;
• Planning & controlling the operation.
In addition, Operations Managers have a responsibility to improve the performance of operations: continuous improvement is the focus on improving quality and reducing costs.
Who should attend?
It is not only operations managers who run back office operations in the Finance Sector, all managers in all parts of the business run some form of operation, for example: a finance manager’s operation processes invoices and other financial transactions, an HR manager’s operation processes recruitment and training courses, so, if you are responsible for the management of processes then you are an operations manager. This course will be of interest to all managerial levels: senior, middle and first-line managers.
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Learning Outcomes
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FAQ
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
- Get the timing right.
Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture. - Make a case for yourself
When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
1. Start by stating your accomplishments
2. Show that you’re ready for more responsibility and eager to learn
3. Describe:
a) How this event will increase your productivity?
b) How you will need less supervision
c) How you can bring back the knowledge to the company
4. Follow up