Welcome!
The 7th Annual Back Office and Operational Excellence Forum will help guide you along your digital transformation journey to achieve operational excellence by providing key insights via expert talks. The participants can explore a broad range of current and future trends via case studies and interactive panel discussions. Among others, you can learn more about how to encourage digital culture, dissect customer journeys, why to be open to experimentation or how to find a balance between simplicity and trust.
Join us in Budapest, Hungary on 21st & 22nd of November to get inspired, exchange information and network with experts from all across the world.
Hot topics
Event Schedule
Day one
08:15 Registration & Networking with Welcome Coffee
08:40 Greeting from the Project Lead & GLC Icebreaker Session
08:50 Opening Remarks from the Chair
09:00 Simplicity vs complexity in banking
09:40 Operational Excellence – the impact on the workforce
10:20 Tea, Coffee, Networking & Exhibits
10:50 Landing transformational change
11:30 Modern Digital Solutions on Traditional Platforms
12:10 Leadership: The culture of Digital Transformation
12:50 Luncheon & Networking
13:50 People before processes – fighting side effects of Lean Six Sigma and other mantras
14:30 Building digital platforms in the bank: VR and Voice assistant
15:10 Tea, Coffee, Networking & Exhibits
15:40 Smart process robotization: how to deploy fast
16:20 Scaling Automation Journey in Back Office Operations
17:00 Emerging Trends in the financial services industry – Back office and Operational excellence!
17:40 Closing Remarks from the Chair
17:50 End of Day 1
18:00 Networking Drinks Reception
Day two
08:00 Meet, Greet & Networking with Welcome Coffee
08:25 Opening Remarks from the Chair
08:30 The Power of Process
09:10 The FinTech strategy of Magyar Nemzeti Bank (the central bank of Hungary)
09:50 Regulation, Convergence and Ownership (governance challenges in a changing landscape)
10:30 Tea, Coffee, Networking & Exhibits
11:00 Settlement Risk: A Capital Problem
11:40 Influence of Data and Technology on Transformation and Customer Experience
12:20 Understanding client needs in the digital world. Focus: insurance
13:00 Luncheon & Networking
14:00 Digital Workforce: The future of talent in banking
14:40 Offshoring Custody Operations, Reflections on a 10 year project
15:20 Closing Remarks from the Chair
15:30 Farewell Tea, Coffee and Networking
16:00 End of DAY 2
For detailed program request the agenda
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Valued Speakers
Who will you meet?
Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:
• Operations
• Back Office
• Clearing and Settlement
• Payment Systems
• Transaction Banking
• Cash Management
• Information Technology
• Operational Risk
• Organizational Development
• Human Resources
• Custody
• Network Management
• Securities
• Administration
• Compliance
• Business Development
• Client Development
• Sales & Relationship
• Product Development
• Financial Operations Services
• Funds Credit
• Fund Operations
• Digital Services
• Equity Services
• Support
• Chief Accountant
Interested in more event information?
>>> or see event details:
- Past event videos
- Speaker panel
- Reasons to attend
- Sponsors
- Who will you meet
- Media partners
- Previous clients
- Venue and travel information
- Frequently Asked Questions