Root Cause Analysis is a key tool for eliminating defects and identifying solutions to prevent re-occurrence. This course will cover the basics of RCA investigations from 5 Whys to Cause and Effect Analysis. We will discuss when we need to investigate through trigger points, what is the role of the team and facilitator, and eventually the solution identification to prevent future reoccurrence of the problem. Root Cause Analysis can be applied to any type of problem from production, maintenance, safety and environment, financial services, HR, IT etc.

Learning outcomes:

• Proactive/Reactive RCA – Understand the difference between a proactive approach to Root Cause Analysis and a reactive approach and the benefits of each
• Impact Statement – This is the problem starting point and is the what, when why and impact of the problem within the organization
• 5 WHY Analysis – Understand the 5 WHY process with some
• Cause and Effect Analysis – This will highlight the importance of evidence and look at the different types of evidence on offer that support the RCA investigation.

The Trainer: 

Gary Tyne
CRL, Director
Pro-Reliability Solutions Ltd

Gary has been in the field of maintenance and reliability for the past 33 years. He is experienced working with clients in a wide range of industries on sizable and complex reliability projects. Some of his areas of expertise include: maintenance strategy development, reliability centred maintenance, system availability, reliability implementation programs, and Root Cause Analysis training and facilitation.

Gary’s exposure to Root Cause Analysis began in 2001 when he took a two-day Root Cause Analysis facilitators course in New Zealand. Following this, Gary applied these techniques with repeated success on a number of plant problems at the Shell Kapuni plant.

As well as delivering training in Root Cause Analysis, Gary has facilitated globally on some major
issues which includes:

• The elimination of a premature valve failure on a well site with $75000 saving
• The elimination of a light curtain trip which was costing $1.7 million per year in lost
production – cost of solution = $34,000
• The elimination of a calciner seal problem which had cost £500,000 over a two-year period.
The solution was a redesigned seal that eliminated all previous issues
• The elimination of 22 pump failures costing £392,000. Solution identified and provided a
three-month payback
• A full RCA investigation into an offshore fire pump failure that had resulted in six weeks lost
production