On the 6th Annual Back Office Operations Forum, the attendees will be presented with a number of sessions on today’s current issues and trends, industry best practices seeking to address common challenges, and knowledge-sharing opportunities. The goal of the conference is to uncover the insights of the most emerging topics.
Our expert speakers will provide an insight into their experiences throughout interesting keynote presentations, case studies, Q&A, networking sessions and interactive panel discussion.
This summit will have a strong focus on Regulatory challenges, PSD 2, GDPR and also on Digital Transformation, Blockchain & other technologies.
We look forward to welcoming you this time in Amsterdam!
Hot topics
Event Schedule
Day one
08:15 Registration & Networking with Welcome Coffee
08:40 Greeting from the Project Lead & GLC Icebreaker Session
08:50 Opening Remarks from the Chair
09:00 Current regulatory developments and how to address them
09:40 Supporting organisational change through cultural and behavioural transformation
10:20 Tea, Coffee & Networking
10:50 How to react to PSD2 as a bank? A practical guide to help in implementing the changes.
11:30 GDPR Reality Check for Back-office Technologies
12:10 Back-office operations efficiency through scale, automation and enforcing demand-based service model
12:50 Luncheon & Networking
13:50 Robotics Alive
14:30 DIGITAL ONBOARDING – THE NEW eKYC LANDSCAPE
15:10 Tea, Coffee & Networking
15:40 OPEN PANEL DISCUSSION – Back Office Transformation
16:20 Planning and Execution, the first 100 days of a BPM CoE
17:00 Human error – the impact on customer value
17:40 Closing Remarks from the Chair
17:45 End of Day 1
18:00 – 19:00 Cocktail Reception
Day two
08:30 Meet, Greet & Networking with Welcome Coffee
08:55 Opening Remarks from the Chair
09:00 Trends in Sourcing and Procurement
09:40 Experience based insights on how to manage risk and controls in the back office operations
10:20 Handling the Challenges of Blockchain
11:00 Tea, Coffee & Networking
11:30 The potential of machine learning: a spotlight on use cases
12:10 Operational Excellence – My personal journey
12:50 Luncheon & Networking
13:50 Change Management as a Game of Thrones episode
14:30 From Group Operations to Customer Service Delivery
15:10 How to simplify banking products, processes, systems, organizations to enhance customer satisfaction, cost reduction & efficient operations?
15:50 Closing Remarks from the Chair
16:00 Farewell Tea, Coffee & Networking
16:30 End of Day 2
For detailed program request the agenda
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Get to know our renowned speakers
Who will you meet?
Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:
• Operations
• Back Office
• Clearing and Settlement
• Payment Systems
• Transaction Banking
• Cash Management
• Information Technology
• Operational Risk
• Organizational Development
• Human Resources
• Custody
• Network Management
• Securities
• Administration
• Compliance
• Business Development
• Client Development
• Sales & Relationship
• Product Development
• Financial Operations Services
• Funds Credit
• Fund Operations
• Digital Services
• Equity Services
• Support
• Chief Accountant
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- Frequently Asked Questions