Every year the Back Office Operations Forum attracts 100+ banking professionals from all over Europe, as it provides a unique networking platform to exchange knowledge and interact with peers from the industry.
This year, for the 5th times, the event will take place on the 16th and 17th of November in Berlin, Germany.
This summit will help you to understand how to compete in a digitalized world and the new players of the industry. Our expert speakers will provide an insight into their experiences throughout interesting keynote presentations, case studies, Q&A, networking sessions and interactive panel discussion.
In this highly competitive industry information is a key, so do not hesitate to attend our event and gain the knowledge from the leaders of the banking sector.
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Event Schedule
Day one
08:30 Registration & Networking with Welcome Coffee
08:55 Greeting from the Project Lead & GLC Icebreaker Session
09:05 Opening Remarks from the Chair
09:10 Regulatory reforms and the role of back office
09:50 No Country for Old Men – Open Banking and the API Economy
10:30 Slot reserved for HSBC
11:10 Tea, Coffee, Networking & Exhibits
11:40 Reaching PSD2 and the aftermath. How can banks reach PSD2 compliance and evolve to harvest its possibilities by using infor mation technology in a world of fintechs and digital banking?
12:20 Chatbot
13:00 Luncheon & Networking
14:00 Distributed Ledger Technology: Banque de France point of view
14:40 Blockchain revolution
15:20 Is there room for a trusted advisor in the digtal era – or is there a tipping point?
16:00 Tea, Coffee, Networking & Exhibits
16:30 How back office is impacting the digital customer experience?
17:10 OPEN PANEL DISCUSSION What does true digital transformation mean for Back Office and Operations?
17:50 Closing Remarks from the Chair
Day two
08:30 Networking with Welcome Coffee
08:50 Opening Remarks from the Chair
09:00 Transforming AXA’s operations – successfully combining technology and change management
09:40 The Nordea journey – transitioning the Shared Services to the next level in value and maturity
10:20 Special Hints about Digitalisation Strategy augmented with real Business Cases from the Global Innovator
11:00 Tea, Coffee, Networking & Exhibits
11:20 Strategic considerations and practical implications of business process outsourcing
12:00 Simplicity in banking
12:40 Luncheon & Networking
13:40 OPEN PANEL DISCUSSION How to achieve Operational Excellence?
14:20 Setting up an innovative Target Operating Model (TOM) for a CEE banking group
15:00 Case studies for different approaches
15:40 Closing Remarks from the Chair
15:45 Farewell Tea, Coffee, Networking
16:15 End of Day 2
For detailed program request the agenda
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Get to know our renowned speakers
Who will you meet?
Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:
• Operations
• Back Office
• Clearing and Settlement
• Payment Systems
• Transaction Banking
• Cash Management
• Information Technology
• Operational Risk
• Organizational Development
• Human Resources
• Custody
• Network Management
• Securities
• Administration
• Compliance
• Business Development
• Client Development
• Sales & Relationship
• Product Development
• Financial Operations Services
• Funds Credit
• Fund Operations
• Digital Services
• Equity Services
• Support
• Chief Accountant
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- Past event videos
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- Media partners
- Previous clients
- Venue and travel information
- Frequently Asked Questions