
Event Introduction
Welcome!
The 7th Annual Back Office and Operational Excellence Forum will help guide you along your digital transformation journey to achieve operational excellence by providing key insights via expert talks. The participants can explore a broad range of current and future trends via case studies and interactive panel discussions. Among others, you can learn more about how to encourage digital culture, dissect customer journeys, why to be open to experimentation or how to find a balance between simplicity and trust.
Join us in Budapest, Hungary on 21st & 22nd of November to get inspired, exchange information and network with experts from all across the world.
Hot topics
For detailed program request the agenda

Event schedule
Day one
08:15 Registration & Networking with Welcome Coffee
08:40 Greeting from the Project Lead & GLC Icebreaker Session
08:50 Opening Remarks from the Chair
09:00 Simplicity vs complexity in banking
09:40 Operational Excellence – the impact on the workforce
10:20 Tea, Coffee, Networking & Exhibits
10:50 Landing transformational change
11:30 Modern Digital Solutions on Traditional Platforms
12:10 Leadership: The culture of Digital Transformation
12:50 Luncheon & Networking
13:50 People before processes – fighting side effects of Lean Six Sigma and other mantras
14:30 Building digital platforms in the bank: VR and Voice assistant
15:10 Tea, Coffee, Networking & Exhibits
15:40 Smart process robotization: how to deploy fast
16:20 Scaling Automation Journey in Back Office Operations
17:00 Emerging Trends in the financial services industry – Back office and Operational excellence!
17:40 Closing Remarks from the Chair
17:50 End of Day 1
18:00 Networking Drinks Reception
Day two
08:00 Meet, Greet & Networking with Welcome Coffee
08:25 Opening Remarks from the Chair
08:30 The Power of Process
09:10 The FinTech strategy of Magyar Nemzeti Bank (the central bank of Hungary)
09:50 Regulation, Convergence and Ownership (governance challenges in a changing landscape)
10:30 Tea, Coffee, Networking & Exhibits
11:00 Settlement Risk: A Capital Problem
11:40 Influence of Data and Technology on Transformation and Customer Experience
12:20 Understanding client needs in the digital world. Focus: insurance
13:00 Luncheon & Networking
14:00 Digital Workforce: The future of talent in banking
14:40 Offshoring Custody Operations, Reflections on a 10 year project
15:20 Closing Remarks from the Chair
15:30 Farewell Tea, Coffee & Networking
16:00 End of Day 2
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Who will you meet?
Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:
• Operations
• Back Office
• Clearing and Settlement
• Payment Systems
• Transaction Banking
• Cash Management
• Information Technology
• Operational Risk
• Organizational Development
• Human Resources
• Custody
• Network Management
• Securities
• Administration
• Compliance
• Business Development
• Client Development
• Sales & Relationship
• Product Development
• Financial Operations Services
• Funds Credit
• Fund Operations
• Digital Services
• Equity Services
• Support
• Chief Accountant
FAQ
The client has the right to cancel his/her registration for the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 22 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 22 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
- Get the timing right.
Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. - Make a case for yourself
When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and your superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
1. Start by stating your accomplishments
2. Show that you’re ready for more responsibility and eager to learn
3. Describe:
a) How this event will increase your productivity?
b) How you will need less supervision
c) How you can bring back the knowledge to the company
4. Follow up