Event Introduction
On the 6th Annual Back Office Operations Forum, the attendees will be presented with a number of sessions on today’s current issues and trends, industry best practices seeking to address common challenges, and knowledge-sharing opportunities. The goal of the conference is to uncover the insights of the most emerging topics.
Our expert speakers will provide an insight into their experiences throughout interesting keynote presentations, case studies, Q&A, networking sessions and interactive panel discussion.
This summit will have a strong focus on Regulatory challenges, PSD 2, GDPR and also on Digital Transformation, Blockchain & other technologies.
We look forward to welcoming you this time in Amsterdam!
Hot topics
For detailed program request the agenda

Event schedule
Day one
08:15 Registration & Networking with Welcome Coffee
08:40 Greeting from the Project Lead & GLC Icebreaker Session
08:50 Opening Remarks from the Chair
09:00 Current regulatory developments and how to address them
09:40 Supporting organisational change through cultural and behavioural transformation
10:20 Tea, Coffee & Networking
10:50 How to react to PSD2 as a bank? A practical guide to help in implementing the changes.
11:30 GDPR Reality Check for Back-office Technologies
12:10 Back-office operations efficiency through at scale automation and enforcing process lean before automation
12:50 Luncheon & Networking
13:50 Robotics Alive
14:30 DIGITAL ONBOARDING – THE NEW eKYC LANDSCAPE
15:10 Tea, Coffee & Networking
15:40 OPEN PANEL DISCUSSION – Back Office Transformation
16:20 Planning and Execution, the first 100 days of a BPM CoE
17:00 Human error – the impact on customer value
17:40 Closing Remarks from the Chair
17:45 End of Day 1
18:00 – 19:00 Cocktail Reception
Day two
08:30 Meet, Greet & Networking with Welcome Coffee
08:55 Opening Remarks from the Chair
09:00 Trends in Sourcing, Procurement and Vendor Management
09:40 Experience based insights on how to manage risk and controls in the back office operations
10:20 Handling the Challenges of Blockchain
11:00 Tea, Coffee & Networking
11:30 The potential of machine learning: a spotlight on use cases
12:10 Operational Excellence – My personal journey
12:50 Luncheon & Networking
13:50 Change Management as a Game of Thrones episode
14:30 From Group Operations to Customer Service Delivery
15:10 How to simplify banking products, processes, systems, organizations to enhance customer satisfaction, cost reduction & efficient operations?
15:50 Closing Remarks from the Chair
16:00 Farewell Tea, Coffee & Networking
16:30 End of Day 2
Get insight into a similar past event
Get to know our renowned speakers
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Event Sponsor
Media Partners
Our events were attend by these companies
Who will you meet?
Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:
• Operations
• Back Office
• Clearing and Settlement
• Payment Systems
• Transaction Banking
• Cash Management
• Information Technology
• Operational Risk
• Organizational Development
• Human Resources
• Custody
• Network Management
• Securities
• Administration
• Compliance
• Business Development
• Client Development
• Sales & Relationship
• Product Development
• Financial Operations Services
• Funds Credit
• Fund Operations
• Digital Services
• Equity Services
• Support
• Chief Accountant
FAQ
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
- Get the timing right.
Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture. - Make a case for yourself
When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
1. Start by stating your accomplishments
2. Show that you’re ready for more responsibility and eager to learn
3. Describe:
a) How this event will increase your productivity?
b) How you will need less supervision
c) How you can bring back the knowledge to the company
4. Follow up