Event Introduction
Every year the Back Office Operations Forum attracts 100+ banking professionals from all over Europe, as it provides a unique networking platform to exchange knowledge and interact with peers from the industry.
This year, for the 5th times, the event will take place on the 16th and 17th of November in Berlin, Germany.
This summit will help you to understand how to compete in a digitalized world and the new players of the industry. Our expert speakers will provide an insight into their experiences throughout interesting keynote presentations, case studies, Q&A, networking sessions and interactive panel discussion.
In this highly competitive industry information is a key, so do not hesitate to attend our event and gain the knowledge from the leaders of the banking sector.
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For detailed program request the agenda

Event schedule
Day one
08:30 Welcome Coffee and Registration
08:55 Greeting from the Project Lead & GLC
Icebreaker Session09:05 Opening Remarks from the Chair
09:10 Regulatory reforms and the role of back office
09:50 No Country for Old Men – Open Banking and the API Economy
10:30 Slot reserved for HSBC
11:10 Tea, Coffee, Networking & Exhibits
11:40 Reaching PSD2 and the aftermath. How can banks reach PSD2 compliance and evolve to harvest its possibilities by using infor mation technology in a world of fintechs and digital banking?
12:20 Chatbot
13:00 Luncheon & Networking
14:00 Distributed Ledger Technology: Banque de France point of view
14:40 Blockchain revolution
15:20 Is there room for a trusted advisor in the digtal era – or is there a tipping point?
16:00 Tea, Coffee, Networking & Exhibits
16:30 How back office is impacting the digital customer experience?
17:10 OPEN PANEL DISCUSSION What does true digital transformation mean for Back Office and Operations?
17:50 Closing Remarks from the Chair
18:00 End of Day 1
Day two
08:30 Networking with Welcome Coffee
08:50 Opening Remarks from the Chair
09:00 Transforming AXA’s operations – successfully combining technology and change management
09:40 The Nordea journey – transitioning the Shared Services to the next level in value and maturity
10:20 Special Hints about Digitalisation Strategy augmented with real Business Cases from the Global Innovator
11:00 Tea, Coffee, Networking & Exhibits
11:20 Strategic considerations and practical implications of business process outsourcing
12:00 Simplicity in banking
12:40 Luncheon & Networking
13:40 OPEN PANEL DISCUSSION – How to achieve Operational Excellence?
14:20 Setting up an innovative Target Operating Model (TOM) for a CEE banking group
15:00 Case studies for different approaches
15:40 Closing Remarks from the Chair
15:45 Farewell Tea, Coffee, Networking
16:15 End of Day 2
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Who will you meet?
Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:
• Operations
• Back Office
• Clearing and Settlement
• Payment Systems
• Transaction Banking
• Cash Management
• Information Technology
• Operational Risk
• Organizational Development
• Human Resources
• Custody
• Network Management
• Securities
• Administration
• Compliance
• Business Development
• Client Development
• Sales & Relationship
• Product Development
• Financial Operations Services
• Funds Credit
• Fund Operations
• Digital Services
• Equity Services
• Support
• Chief Accountant
FAQ
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
- Get the timing right.
Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture. - Make a case for yourself
When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
1. Start by stating your accomplishments
2. Show that you’re ready for more responsibility and eager to learn
3. Describe:
a) How this event will increase your productivity?
b) How you will need less supervision
c) How you can bring back the knowledge to the company
4. Follow up