4th Annual Retail Banking Forum
2-3 June 2016
Sofitel Budapest Chain Bridge Hotel
Budapest – Hungary
“It was an absolute pleasure to attend the Retail Banking Forum. It was all professionally organised and managed and the speakers were varied and interesting.”
VP | Barclays – United Kingdom
“The event was very nice and I would sum up as ‘current’. Interesting and surprisingly young audience and a well organised conference. Would recommend it for strategic and technical interested people.”
Global Head | Nordea Bank – Denmark
The event has passed.
Event abstract
Today’s macroeconomic challenges forced banks to change and adjust their strategy in retail lending. In recent years the growth rate of retail banking slowed rapidly with ever-changing economy which radically changed the situation on the world financial markets.
In a competitive environment, the struggle for customers’ acquisition and retention imposes increased requirements for banks in general and development of strategies of retail banking.
With the light of the growing number of the new technologies, niches and opportunities– now is the time to make a breakthrough and become the market leader.
The conference will be focusing on what banking products and services are currently in demand, which sales channels are the most efficient, which methods of promotion of banking products are more successful, an insight from the regulators on best ways of rules implementation, how to attract new customers and retain existing ones. Participants can get familiar with the new digital banking solution and mobile payment innovations.
Hot topics
Schedule
DAY ONE
- European Banking Statistics and Trends – the Good and Bad
- Financial education as a viral loop for customer acquisition
- The Role of a Customer Relationship Business
- Bank Lenders versus Alternative Lenders
DAY TWO
- Banking Go Digital
- The Role of FinTechs – A Hazard for Retail Banking?
- The Future Outlook of Branch Banking
- Reaching Executional Excellence
Past event insights
Speakers
Robert has over 30 years of banking experience in the UK and overseas. Since 2000 he has been in international banking starting with Al Rajhi Bank in Saudi Arabia from 2000 to 2004 followed by Raiffeisen Bank in Albania for over 5 years. In Raiffeisen Bank Albania he was the Board Member responsible for Retail Banking and since June 2009 he has been at Raiffeisen Bank Kosovo as Chief Executive Officer. He is also Chairman of the Kosovo Bankers Association and President of the Kosovo Corporate Social Responsibility (CSR) Network
In addition to normal retail banking business his work experience in the last 10 – 12 years has also focused on areas such as change management, the improvement of internal cultures and the creation of excellent customer service. Corporate Social Responsibility has also been a high priority.
He is married with 3 grown up children and has a keen interest in sport, travel and renovating his French house.
Originally from Edinburgh in Scotland, Ron Delnevo has lived in London for many years. After gaining experience at Board level at a number of companies, Ron created UK Independent ATM Deployer Bank Machine in 2003.He led the company until 2012, delivering industry-leading customer service and double-digit annual revenue growth . During that time, Ron actively participated in several LINK committees, taking a particular interest in improving financial inclusion and innovation. Having served as a Director of the UK Payments Council for 3 years and Chair of the European Board of the ATM Industry Association for four years, in March 2014 Ron took up the role of Executive Director Europe for the ATMIA. Ron has a special focus on supporting choice in payment methods and is a recognised European thought leader on that subject.
Ron takes a keen interest in politics and economics, is a Trustee of Citizens Advice , enjoys travel and loves sport, especially his beloved Heart of Midlothian Football Club.
Don is chairman of the ‘Sister Banks’, City of London Crime Prevention Association and ‘Project Griffin’ and a member of the City of London Crime Disorder Reduction Panel. He is also a member of the London First Security Advisory Board, Executive Member of the London Resilience Board and Chairman of the London Resilience Business Sector Panel.
Co founder and Vice Chairman of the Cross Sector Safety & Security Communications initiative which created a fast time, accurate and authoritative law enforcement private/public sector partnership successfully used in advance and throughout the Olympic Games and is currently being developed in Scotland for the Commonwealth Games, and across all major UK Cities.
Between May 2009 and May 2015, Don was an external lay member of the City of London Police Committee. He is a trustee of two law enforcement/public related charities.
A committee member of the Security Industry Authority Transition Steering Group and one of two private sector representatives on the Home Office Steering Group for the same.
Don is a Fellow of the Security Institute, visiting honorary lecturer at the University of Portsmouth and sits on various security advisory panels. He also regularly makes presentations locally, nationally and internationally.
Don was elected as Chairman of the Global Banks Heads of Security Group in June 2013.
In the 2007 New Years Honours, Don was awarded the MBE for services to law enforcement involving the harmonisation of the public/private sector agencies. In 2010, he was the 10th Master of the Worshipful Company of Security Professionals. In June 2013, Don was awarded the Imbert Award by the Association of Security Consultants (ASC). This award recognises the development of ideas for the advancement of risk and security management in the UK. In October 2013, Don was awarded a Security Excellence Award for Outstanding Contribution to the Security Profession.
In April 2015, Don was admitted to the Register of Chartered Security Professionals (CSyP).
Work: Through the years worked and managed within diverse commercial departments, innovation and ICT (Rabobank).
Advisors
6 more reasons to attend
Sponsors who already decided to cooperate
Who will you meet?
Member of the Board (MOB): Retail/Retail Banking/Consumer Banking etc., Chief Marketing Officers (CMO), Chief Commercial Officers (CCO), Chief Technology Officer (CTO), Chief Customer Experience Officer (CCEO), Chief Executive Officers (CEO), Chief Financial Officers (CFO), Chief Operations Officers (COO), Senior Vice Presidents (SVP), FVPs, EVPs, Vice Presidents, Managing Directors, Executive Directors, Directors, Leads, & Heads and General Managers, Senior Managers & Managers, OF:
- Affluent Banking
- Affluent Marketing
- Bancassurance
- Branch Automation
- Branch Network
- Branch Optimisation
- Business Development
- Channel Distribution
- Channels Optimization
- Multi-Channel
- Credit Cards
- Credit Products
- CRM
- Customer Engagement
- Customer Experience
- Customer Propositions
- Customer Relationship
- Customer Segmentation
- Customer Value Management
- Deposit Products
- Product Development
- Product Marketing
- Digital Products
- Digital Banking
- Digital Channels
- Direct Channels
- Retail Banking
- Mass Banking
- Customer Banking
- Affluent Banking
- Mobile
- DirectBanking
- On-line Banking
- Internet Banking
- Electronic and Multi-channel Banking
- Direct Marketing
- Distribution
- E-banking
- Fraud Management
- Innovation
- Research & Innovation
- Internal Communications
- Internet Banking
- Banking Applications
- IT Security
- Online Security
- Marketing Strategy
- Mass Market
- Network Marketing
- Strategic Marketing
- Mobile Banking
- Mortgages
- Online Payments
- Online-marketing
- Retail Payments
- Retail Analytics
- Retail Insurance
- Retail Risk
- Retail Strategy
- Sales Network
- Segmentation
- SME
- Customer experience management
- Customer Relationship
- Customer Insight, Marketing
- E-commerce
- Business development
- Transformation and Innovation
- Product development
- Payments
- Applications
- FinTechs
- Startups
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FAQ
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
A. Get the timing right.
Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.
B. Make a case for yourself
When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
1. Start by stating your accomplishments
2. Show that you’re ready for more responsibility and eager to learn
3. Describe:
a) How this event will increase your productivity?
b) How you will need less supervision
c) How you can bring back the knowledge to the company
4. Follow up