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Austria

26-27 Nov 2015

3rd Annual Retail Banking Forum

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Speakers

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Robert Wright
Robert Wright Chief Executive Officer
Raiffeisen Bank International
Kosovo

Robert has over 30 years of banking experience in the UK and overseas. Since 2000 he has been in international banking starting with Al Rajhi Bank in Saudi Arabia from 2000 to 2004 followed by Raiffeisen Bank in Albania for over 5 years. In Raiffeisen Bank Albania he was the Board Member responsible for Retail Banking and since June 2009 he has been at Raiffeisen Bank Kosovo as Chief Executive Officer. He is also Chairman of the Kosovo Bankers Association and President of the Kosovo Corporate Social Responsibility (CSR) Network
In addition to normal retail banking business his work experience in the last 10 – 12 years has also focused on areas such as change management, the improvement of internal cultures and the creation of excellent customer service. Corporate Social Responsibility has also been a high priority.
He is married with 3 grown up children and has a keen interest in sport, travel and renovating his French house.

Ron Delnevo
Ron DelnevoExecutive Director – Europe
ATM Industry Association
United Kingdom

Originally from Edinburgh in Scotland, Ron Delnevo has lived in London for many years. After gaining experience at Board level at a number of companies, Ron created UK Independent ATM Deployer Bank Machine in 2003.He led the company until 2012, delivering industry-leading customer service and double-digit annual revenue growth . During that time, Ron actively participated in several LINK committees, taking a particular interest in improving financial inclusion and innovation. Having served as a Director of the UK Payments Council for 3 years and Chair of the European Board of the ATM Industry Association for four years, in March 2014 Ron took up the role of Executive Director Europe for the ATMIA. Ron has a special focus on supporting choice in payment methods and is a recognised European thought leader on that subject.
Ron takes a keen interest in politics and economics, is a Trustee of Citizens Advice , enjoys travel and loves sport, especially his beloved Heart of Midlothian Football Club.

Rajat Garg
Rajat GargEMEA Head of Wealth Management
Citibank
United Kingdom
Harri Lauslahti
Harri LauslahtiExecutive Board Member and Managing Director
LocalTapiola
Finland
William Vanobberghen
William VanobberghenSecretary General
nexo A.I.S.B.L.
Belgium
William Vanobberghen, Secretary General and Member of the Board of Directors of nexo, is Head of International Projects at Groupement des Cartes Bancaires. He initiated and co-ordinated the EPAS and nexo initiatives.
William is in charge of the coordination of international projects of co-operation related to standardisation in card payments. He launched the very first ISO 20022-standardisation initiative in card payments and holds different positions of convenor of dedicated ISO groups working on cards.
He holds a Degree in Commercial and Financial Sciences, a Degree and Master in Computer Sciences as well as an Executive MBA from HEC Paris.
N.Bülent Parlakol
N.Bülent Parlakol Vice President, IT Direct Banking Applications
Akbank
Turkey

Nazif Bulent Parlakol graduated from Middle East Technical University, Department of Computer Engineering and completed his master’s degree in the same department. He started his career at Türkiye İş Bankası and worked as a software specialist for interactive banking channels like internet banking, telephone banking and call center.

In 2003, he started to work at Akbank Information Technologies as a senior software specialist. He became a team manager in 2007 and has worked and been responsible for various domains like core banking applications, credit card loyalty and campaign management systems, customer data management, mobile banking and channel security.

In March 2013, he became the Vice President of IT Mobile Banking and Social Media Applications Department and since May 2014, he still works as the Vice President of IT Direct Banking Applications Department.

Simona Fionda
Simona Fionda VP Ops Risk UK/EU/ME Retail & Business Banking
Barclays
United Kingdom

Simona is vice president in the Global Operational Risk Internal Audit function. Simona’s most recent appointments include vice president in the Global Operational Risk team at Barclays with responsibility for the definition of Group-wide reporting from a new Operational Risk System of records and the co-lead role for the definition of a Group-wide Operational Risk Curriculum for all businesses and the wider risk community. Simona has acted as the Operational Risk liaison with Group-wide change programs such as the TRANSFORM strategic review and the Operational Risk Functionalisation, re-defining the framework and implementing a new system of records for Operational Risk. In the recent past, Simona has also been responsible for the definition, implementation and monitoring of Enterprise Risk Management in Barclays Retail and Business Banking in EU and ME and was appointed as Head of Operational Risk for the Italian business on an interim basis.

Outside of her Risk Management role, Simona is an Executive Board Member for Women in Banking and Finance, one of the oldest diversity networks in the UK Financial Services. In this capacity, she coordinates the development programm, scheduling a series of development events for professionals in the financial services industry.

Lubomir Olach
Lubomir OlachDirector of International Development and Member Relations
EFMA
Slovakia
Marcus Pequeno
Marcus PequenoDirector of Products and Multichannel Strategy Santander Universities - Grupo
Santander
Spain
Stefan Klestil
Stefan KlestilMember of the Board of Directors
Holvi
Austria
Jacqueline Johnson
Jacqueline JohnsonGlobal Head of IT Security, Architecture Unit
Nordea Bank
Denmark
Rudolf Schmandt
Rudolf Schmandt MD & Head of GTO & PBC and EMEA production
Deutsche Bank AG
Germany
Don Randall
Don RandallCurrent Cyber Ambassador & Strategic Advisor / Former Chief Information Security Officer
Bank of England
United Kingdom
Don Randall served with the City of London Police from 1969-1995, with specific emphasis on fraud and counter terrorism. He spent four years as Deputy Head of the Fraud Squad and three years in Operational Support Department. Don was Managing Director at JPMorgan Chase from 1995. In August 2008, Don assumed the role of Head of Security at the Bank of England and in November 2013 Don was appointed as the Bank’s first Chief Information Security Officer. In February 2015, Don moved to a consultative position with the Bank as their Cyber Ambassador.

Don is chairman of the ‘Sister Banks’, City of London Crime Prevention Association and ‘Project Griffin’ and a member of the City of London Crime Disorder Reduction Panel. He is also a member of the London First Security Advisory Board, Executive Member of the London Resilience Board and Chairman of the London Resilience Business Sector Panel.

Co founder and Vice Chairman of the Cross Sector Safety & Security Communications initiative which created a fast time, accurate and authoritative law enforcement private/public sector partnership successfully used in advance and throughout the Olympic Games and is currently being developed in Scotland for the Commonwealth Games, and across all major UK Cities.

Between May 2009 and May 2015, Don was an external lay member of the City of London Police Committee. He is a trustee of two law enforcement/public related charities.

A committee member of the Security Industry Authority Transition Steering Group and one of two private sector representatives on the Home Office Steering Group for the same.

Don is a Fellow of the Security Institute, visiting honorary lecturer at the University of Portsmouth and sits on various security advisory panels. He also regularly makes presentations locally, nationally and internationally.

Don was elected as Chairman of the Global Banks Heads of Security Group in June 2013.

In the 2007 New Years Honours, Don was awarded the MBE for services to law enforcement involving the harmonisation of the public/private sector agencies. In 2010, he was the 10th Master of the Worshipful Company of Security Professionals. In June 2013, Don was awarded the Imbert Award by the Association of Security Consultants (ASC). This award recognises the development of ideas for the advancement of risk and security management in the UK. In October 2013, Don was awarded a Security Excellence Award for Outstanding Contribution to the Security Profession.

In April 2015, Don was admitted to the Register of Chartered Security Professionals (CSyP).

Michal Lichner
Michal LichnerInternational Business Development Manager
Anasoft
Slovakia
Mr. Michal Lichner – responsible for international business development at ANASOFT, taking care of three product lines, with focus on e-Signature solution SIGNATUS – the handwritten digitized signature in a secure mobile offline environment.
Previously active within fingerprint biometrics with AFIS channel sales responsibilities – projects in: Passport Ghana, Passport Liberia, Speed AFIS South Africa, Ghost Workers Nigeria, Prison Control Saudi Arabia, Population registration Mongolia, Election Burkina Faso etc.. More than 10 years’ experience within Business marketing, at Fujitsu Siemens Computers, Dell, Ericsson Enterprise.
Roman Potemkin
Roman PotemkinCEO
Instabank
Russian Federation
Roman Potemkin (Instabank, CEO & Founder), MBA. Since 2006 Roman has been involved heavily in multiple mobile banking related projects. Projects include the launch of MFM Solution (2bln+ banking SMS per month), IDA mobile (30+ mobile banking solutions), Instabank (one of the first social mobile banks).
Maurice Lisi
Maurice LisiHead of Multichannel Office
Intesa Sanpaolo
Italy
Maurice Lisi joined Intesa Sanpaolo in 2002 and holds a MA in Marketing and Organization and a MSc in International Business and Law.
In 2005, after deepening his experience in IT Internet Banking, he moved into a marketing and Direct Channels to build up a new Direct Channel Strategy. In 2007, Maurice moved on Innovation and Architecture Department , supporting change initiatives as well as marketing new technology solutions across all Business division in the Bank.
In 2009, Maurice changed is position moving on International Subsidiary Banks Division following all E-Channels project across Different Countries. After short experience in Insurance company within Digital Insurance area as of April 2014, Maurice is going back to Business development area in Intesa Sanpaolo Subsidiaries
Starting from July 2015 Maurice become Head of Multichannel Office in Intesa Sanpaolo Subsidiaries Division and is focusing to deliver a new channel strategy across Different Intesa Sanpaolo Subsidiaries.
Michael Berner
Michael BernerBoard Member and Director, Country Consumer Business Head
Citibank
Russian Federation
Michael Berner heads the consumer business of Citi in Russia. He is also a member of the Board of Directors of ZAO Citibank. Before his current appointment, Michael had served as Citi Russia’s Consumer Lending Head for 3 years and was responsible for the bank’s lending products for the retail customers: credit cards, personal loans, mortgages and overdrafts. Before that, Michael served as Head of the Credit Cards Division and was responsible for determining the business strategy and financial results of this business. Under his leadership, the department launched in 2009 – 2011 a number of innovative cards projects, including the first loyalty program for retail clients in Russia – Citi Select, a cobranded card with MTS – the largest mobile operator in Central and Eastern Europe – as well as a joint project with Neste – the leading gas stations chain in St. Petersburg. From 2006 to 2008, Michael was in charge of business development and new products for Citi in Russia. Under his leadership a number of innovative products and partnership programs were successfully launched, many of which were unique for the Russian financial services market. Such projects include the launch of the first cash-back credit card on the Russian market, a co-branding project with Russia’s flagship airline Aeroflot and many others.

Advisors

Aet Altroff
Aet AltroffHead of Private
Swedbank Baltic Banking
Estonia
Istvan Lengyel
Istvan LengyelSecretary General
Banking Association for Central and Eastern Europe
Hungary
Lola Hernandez
Lola HernandezResearcher
De Nederlandsche Bank / Dutch Central Bank
The Netherlands
Carlos Gomes
Carlos GomesDirector, Remote Channels & Innovation
ActivoBank
Portugal
Tamás Blummer
Tamás BlummerFounder and CEO
Bits Of Proof
Hungary
Ron Delnevo
Ron DelnevoExecutive Director – Europe
ATM Industry Association
United Kingdom
Robert Wright
Robert WrightChief Executive Officer
Raiffeisen Bank
Kosovo J.S.C
The Republic of Kosovo
Simona Fionda
Simona FiondaVice President Operational Risk Internal Audit
Barclays Bank Plc
United Kingdom
Wolfgang A. Maschek
Wolfgang A. MaschekSenior Counsel & VP
Head of EU Regulatory & Public Affairs
Western Union
Austria
Tamerlan Rustamov
Tamerlan RustamovSenior specialist
Payment Systems & Settlements Department
Central Bank of Azerbaijan Republic
Azerbaijan
Dinko Lucic
Dinko LucicMember of the Management Board - Retail
Privredna Bank
Croatia

Schedule

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DAY ONE

  • 09:40 - 10:20 Increasing risk of cybercrime
  • 12:10 - 12:50 Risk management for banking IT
  • 16:20 - 17:00 Mobile-Centric Digital Banking Strategy
  • 17:40 - 18:40 Disruptors, Innovators and Disintermediation

DAY TWO

  • 09:00 - 09:40 Bank Branch Transformation
  • 10:20 - 11:00 Choosing the best retail strategy
  • 11:30 The search for total customer experience
  • 16:30 - 17:00 Marketing in Retail Banking

6 reasons to attend

What do others say about us?

testimonials_Trans_photo

“Remarkable quality of topics, presentations and speakers.
Good opportunities for next time of working.”

Head of Business Development, Raiffeisen Informatik

testimonials_Trans_photo

“Very good event as last year.Everything was very well organised
and the mix of speakers was great.”

VP Operational Risk, Barclays

Who will you meet?

Member of the Board (MOB): Retail/Retail Banking/Consumer Banking etc., Chief Marketing Officers (CMO), Chief Commercial Officers (CCO), Chief Technology Officer (CTO), Chief Customer Experience Officer (CCEO), Chief Executive Officers (CEO), Chief Financial Officers (CFO), Chief Operations Officers (COO), Senior Vice Presidents (SVP), FVPs, EVPs, Vice Presidents, Managing Directors, Executive Directors, Directors, Leads, & Heads and General Managers, Senior Managers & Managers, OF:

  • Affluent Banking
  • Affluent Marketing
  • Bancassurance
  • Branch Automation
  • Branch Network
  • Branch Optimisation
  • Business Development
  • Channel Distribution
  • Channels Optimization
  • Multi-Channel
  • Credit Cards
  • Credit Products
  • CRM
  • Customer Engagement
  • Customer Experience
  • Customer Propositions
  • Customer Relationship
  • Customer Segmentation
  • Customer Value Management
  • Deposit Products
  • Product Development
  • Product Marketing
  • Digital Products
  • Digital Banking
  • Digital Channels
  • Direct Channels
  • Direct Marketing
  • Distribution
  • E-banking
  • Fraud Management
  • Innovation
  • Research & Innovation
  • Internal Communications
  • Internet Banking
  • Banking Applications
  • IT Security
  • Online Security
  • Marketing Strategy
  • Mass Market
  • Network Marketing
  • Strategic Marketing
  • Mobile Banking
  • Mortgages
  • Online Payments
  • Online-marketing
  • Retail Payments
  • Retail Analytics
  • Retail Insurance
  • Retail Risk
  • Retail Strategy
  • Sales Network
  • Segmentation
  • SME

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Clients

Venue

Venue

Official Airline Partner

FAQ

You can always register without a name using the TBA [To Be Announced] option. Please indicate TBA instead of the delegate name and 2 weeks prior to the event you are able to send the delegate name/s to booking[at]glceurope.com
While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her participation in the event. Cancellation must be received by GLC in writing, either by e-mail or fax. If the client cancels with more than one month’s advance notice before the start of the event, GLC shall be entitled to retain 50% of the amount for participation in the event [minimum of €1198 per delegate]. If the client cancels with one month’s [or less] advance notice, or fails to attend the event, then the client shall not be entitled to any refund. Failure to attend an event shall not excuse a client from owing the full amount of the registration fee. A copy of the conference notes from the event will be sent to the client after the event is over in case of cancellation by the client.
In general no VAT is applied based on the Hungarian VAT law with the exception of individual payment [when you would like to pay from your own budget and not from the company’s budget] and for Hungarian companies where 27% VAT is applicable which is refundable at the end of the company’s fiscal year.
Our hospitality partners usually have options available for parking places, however it can change from event to event. If you would like to receive more information on parking please e-mail our colleague lara.ventoso[at]glceurope.com.
We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentation are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers, as the conference room temperature may fluctuate.
Any of our staff members at the event will be delighted to help you. You can contact us for free via WhatsApp or Viber or any time over the phone or via e-mail or post.
A. Get the timing right.
Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.

B. Make a case for yourself
When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
1. Start by stating your accomplishments
2. Show that you’re ready for more responsibility and eager to learn
3. Describe:
a) How this event will increase your productivity?
b) How you will need less supervision
c) How you can bring back the knowledge to the company
4. Follow up

You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike at free to attend events, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days. The participation fee is 70% of the original investment. In case you would like to attend the event for just 1 day please contact us on booking[at]glceurope.com
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleague. All you need to do is send us an e-mail to booking[at]glceurope.com
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.